Juni 24, 2021 Public Statement - Data Security Incident | Unauthorized Access to the Server Network

Public Statement

Important Announcement concerning a Data Security Incident Due to an Unauthorized Access to our Server Network at our European Headquarter in Rosbach v.d.H. (Germany)

It is with regret that we have to announce that the Nihon Kohden Europe GmbH Headquarter in Rosbach/Germany has been victim of a customized ransomware attack following an unauthorized access to our server network.

Unfortunately, even though there currently is no evidence for the fact, we cannot exclude the possibility that data maintained on our servers may have been compromised or extracted. These data include personal data of Business Partners, Customers, Suppliers, Employees as well as the company’s financial and business data. We need to inform you about the potential risk of a future unauthorized publication and the consequences which may be tied to such unauthorized publication and therefore unauthorized data access by third parties.

We sincerely regret any consequences or potential complications this cyber-attack may cause for our Customers, Business Partners, Affiliates, Stakeholders and Employees.

Dedicated measures have been immediately initiated to investigate the circumstances, the scope, and potential implications of this attack. This also includes measures to address the cyber-attack incident, including - where appropriate - measures to mitigate its possible adverse effects.

Experts for forensic investigation of the IT environment as well as professional legal experts have been engaged to support us in all the ongoing investigation and respective consequential activities. The competent Data Protection authority has been notified and is being informed about the status of the investigation on a regular basis.

The current state of investigation confirms that the cyber-attack was conducted on a highly professional level. And even though our security standards were on a high level, we reassure that all efforts will be driven to improve those standards based on potential recommendations expressed by the experts.

We keep on working together with the experts and authorities to manage the situation in the best possible way, in order to mitigate and minimize the implications of this cyber-attack incident. We will also not hesitate to involve additional external resources should this appear to be appropriate.

We understand that you may have further questions after this announcement. We are at your disposal for any further information you may need.

Please feel free to contact our Data Protection Officer Mister Ralf Kitschmann. He will assist you on your questions or concerns. Please use the following email address:

Yours sincerely,
The Nihon Kohden Europe Management Team.